What is your return policy?
Returns are accepted
- Within 14 days of delivery for online orders
- Within 7 days for in-store purchases.
Return Conditions:
Items must be:
- Unworn
- Unwashed
- In original condition
- With original packaging intact
Items showing signs of wear, washing, damage, fragrance, or misuse will not be accepted.
Fees
- Store credit is issued at full value
- Refunds to the original payment method are subject to a 3% restocking fee
- A $20 CAD return shipping fee applies to all returns
How do I initiate a return or exchange?
Returns are initiated through account.enroute.run
Are there return shipping fees?
We offer a return label for your convenience, which incurs a $20 fee.
Sale Items: Items purchased on sale are considered final sale and are not eligible for a refund. These include items that are marked down, items purchased during sale events or items purchased using special discount codes or offers.
All international and U.S. shipments are final sale.
What is your return processing time?
Returns are typically processed within 5–7 business days after receipt.
Can I return items purchased online in-store?
Yes, items purchased online can also be returned or exchange in-store.
What items are final sale?
The following items are final sale and not eligible for return or exchange:
- Socks, bras, and undergarments
- Nutrition products
- Water bottles
- Gloves and hats
- Used, worn, washed, or damaged items
- Items discounted 20% or more
- Sale event purchases
- Items purchased with special discount codes
- International and U.S. orders
Please review your order carefully before completing your purchase. If you have any questions prior to ordering, contact run@enroute.run — we’re happy to help