What is your return policy?
International and U.S. Shipments
All international and U.S. shipments are final sale.
Final Sale Items
- All co-lab brand items and limited release products are considered as final sale. No returns, refunds, or exchanges will be accepted.
- All Socks, Headwear, gloves, and base layers are final sale items.
- All nutrition products are also final sale
- All Arc’teryx products are considered final sale and cannot be returned or refunded. However, we offer a one-time exchange if the sizing is incorrect, but the buyer will be responsible for all shipping costs related to the exchange. If you're uncertain about sizing, we highly recommend visiting our store to try on the items before purchasing.
How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns and Exchanges page for detailed instructions. You can also contact our customer support team for assistance.
Are there any return shipping fees?
We offer a return label for your convenience, which incurs a $20 fee. A 5% restocking fee will also apply. However, returns of sale items above 5% (including sign-up coupon code) are returnable for store credit only, and sale items above 20% are final sale.
What is your policy on damaged or defective items?
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on returning the item and arranging for a replacement or refund.
How long does it take to process a return or exchange?
Returns and exchanges are typically processed within 7 business days after receiving the returned item. You'll receive email notifications to keep you informed throughout the process.
Can I return or exchange items purchased in-store online?
Yes, items purchased in-store can be returned or exchanged online, following our standard return policy guidelines.
